Tee
1/5
This is the worst chemist and store I have ever shopped in. No longer a customer. From their poor customer service skills to staff having no idea how to do their jobs and they admitted they donāt train juniors, staff canāt use promotional offers wasting customers time and money, 45 minute wait on single prescriptions after told 15 mins, then 2 weeks ago I purchased a mascara, I did notice the seal on the box was open but didnāt take much notice as it was the only one there. Almost a week later when I opened it, it was, runny with lumpy and chunky bits attached to the brush and not something youād want to put near your eyes. I took it back and it as told I couldnāt return it as it was 7 days past their return policy(Josh didnāt show me this on the receipt, just said its to bad thatās our store policy) I said that canāt be right and Iāll check consumer laws, Josh then said he doesnāt know how I stored it or what Iād done with it I donāt know how your store stored it or if it was a return or had been used as a tester? JOSH then said if Iād called and said it was faulty then I could have returned it. Very, very odd behaviour. The product was not safe to use, especially near the eye. If JOSH knew his work places policy heād know he needed to replace or refund depending on the customers choice. Their max 7 day return is for a change of mind which this wasnāt and I werenāt asked at all if Iād like to exchange or refund. Just told No. JOSH was rude and abrupt and smirking. He is an absolute power tripper and seriously needs a lesson in manners, morals, professionalism and work place policy. Itās also illegal and against Australia and QLD Consumer Law to not refund/replace an item that is not safe, as stated, damaged, unusable etc etc. This is even stated on the Chemist Warehouse website. JOSH took the product and said heāll talk to his manager tomorrow and then theyāll make up their mind and refund over the phone, after stating they canāt? WHAT? Make up your mind. This guy doesnāt deserve a job and especially not in a health store. He has no idea what heās doing or saying. Then again I was told I should have called if I couldnāt get in before the 7 days, youāre wrong Josh. Absolutely blows my mind the lack of customer care and knowledge. Never will I or my family shop with you again.
Update- today I received a call saying they cleaned the mascara and itās fine now? How do you clean a mascara? Then I wasted another 15 mins on the phone and I was told they actually donāt have a manager in today after being told yesterday his manager will make the decision and then he called and lied and said his manger fixed it. See below message.
Message - itās Josh, Talked to the manager. Because itās just over a week so we canāt refund it, we've had it and Given it a bit of a clean Like it looks fine, it's usable Doesn't look clumping. So if you wanna give us a call back you can but weāre not going to be able to refund it, itās been over a weekā
Josh and your manager who doesnāt work on Sundays can look up Australian consumer law. Also after youāve played with it and cleaned it (explain how you did this and how would I know what youāve now done to it) why would anyone want it back. You will be refunding and Iāll also be sending this to Consumer law. Waste of time!
The absolute ridiculous issue over a $15 damaged mascara that was on sale, youāve lost a whole family of customers and will be addressed by Australia consumers laws and Office of fair trading.
You are so wrong Josh and dishonest. Take a look at the law and educate yourself or do you think youāre above it. Bazaar behaviour.
Under the ACL, all products including those purchased on sale or clearance are covered by consumer guarantees. Consumers are legally entitled to a repair, replacement, or refund.
This applies regardless of any return timeframes set by the store, including 7-day return limits.
Refusing to honour these legal rights is a breach of federal law, and may be reported to: The Australian Competition and Consumer Commission The Queensland Office of Fair Trading
