Innisfail Family Health - general medical and skin cancer clinic - Innisfail, Queensland

Andrew C.

Sick to death of being sick and then you call this doctors clinic and you have to wait 2-3 weeks for an appointment. This is not good enough people need to be seen straight away when they are sick not wait 3 bloody weeks!!! Absolutely disgusting wait just to see your regular doctor. You people obviously do not care about anyone's mental health because you do not help them by making them wait 3 weeks.

Just a big bunch of trainee doctors in there who don't know a thing in my opinion. Nothing has changed with the problems I have had for several months and none of them can seem to work out what is wrong with me. Get some real doctors on board and then your surgery might get some better feedback. Also should have spare appointments available through the day for people who need a doctor straight away but is not quite an emergency. What do you want people to get so sick that they have to end up in hospital or just pass away because I know of cases where people have passed away because of this surgeries incompetence to help the sick community.

Stevo's S.

My recent experience at Innisfail Family Health was extremely disappointing. The lack of patient-centered care was evident, and there was a blatant disregard for our autonomy as parents. The communication during the consultation, especially with language barriers, was subpar and added to discomfort. The overall professionalism fell short, and I recommend people steer clear of this clinic based on the unsettling encounter.

Rosie F.

I have to say I was a bit reluctant as a newcomer to the area to try this practice, firstly because I didn't think I'd get an appointment when I needed one, and secondly because of what the other reviews say. I've been pleasantly surprised on both counts. For my first appointment, just to renew my prescriptions, I took the first they could give me with a male doctor and it was only a few days after I called. I've now called for an appointment with a female, and could get one again in just a few days. I know that's not great if you are sick and need to see someone straight away, but I'm still happy with the result. If my second appointment goes as well as the first I'll be upping their rating to 5 stars as the experience while I was there was very professional with no dramas.

Peter D.

I have been a patient for the past three years and have found the clinic to be very efficient. As with each individual consultation some run overtime hence a wait occasionally. So call in or ring ahead to ask for a waiting time. Yes, it's sometimes difficult to get an appointment immediately but if you ask you can go on a cancellation list. This has worked for me in the past. Congratulations to the team.

Julia F.

I went to specifically ask for a blood test to see if I have a virus as I'm prone to them. I went in for results and he hadn't tested me for viruses. When I asked the same in Yepoon the guy listened to me and tested me and it came back for Ross River. So angry that my request was ignored. Now I'm back to wondering again.

Ness K.

Really great. Reception staff are efficient and friendly. Dr Samia is terrific, lovely bedside manner and seems incredibly smart and good at her job. Never a long wait either which is a bonus. Also never a long wait for an appointment when you call up to book- can usually see her within a day

Jess A.

I found this practice about 2 months ago as I was turned away from ED and needed a doctor.
I struggle to find a doctor that actually listens to me.
The reception staff have gone above & beyond for me over the past couple of months with an underlying health issue.
Cannot fault them.
Dr John is such a lovely dr.
Quick to get into and lovely staff 5 stars

Gurbir S.

There staff is always misguided and speak rudely speacial receptionist Annette. I booked my appointment when I go there they said to wait and I wait 1 hour and I talked with receptionist then she said you may go now because you don’t have any appointment and then she talked with other receptionist and she said they are in list. They have to wait little more. After 1.5 hour I got injection.