Queensland Airports Limited - Bilinga, QLD

Queensland Airports Limited: A Comprehensive Overview

Queensland Airports Limited (QAL) stands as a pivotal entity within Australia’s aviation landscape. It’s a privately-owned company dedicated to the operation and development of Archerfield Airport, the state’s busiest and Australia’s second busiest airport. QAL plays a crucial role in facilitating both domestic and international travel, contributing significantly to the economic vitality of Queensland and the nation. The company's strategic location and commitment to service excellence have solidified its position as a key player in the industry.

Location and Contact Information

QAL’s primary operational base is located at Level 1, Airport Central, 1 Eastern Ave, Bilinga QLD 4225, Australia. This strategic address places the company at the heart of Archerfield Airport, ensuring seamless coordination and oversight of all airport activities. For immediate assistance or inquiries, prospective clients, or stakeholders, the dedicated phone number is 755891100. Visitors can also readily access comprehensive information via the official website: qldairports.com.au. This website serves as a central repository for news, operational updates, and essential resources.

Specialties and Services

Queensland Airports Limited’s core specialties encompass the management and operation of Archerfield Airport, alongside related infrastructure and services. The company’s portfolio extends beyond basic airport operations, including:

• Airport Operations: QAL oversees all aspects of airport operations, from air traffic control and security to ground handling and passenger services.
• Infrastructure Development: The company is actively involved in the ongoing development and modernization of airport infrastructure to meet evolving demands and enhance the passenger experience.
• Business Development: QAL actively pursues strategic partnerships and business ventures to expand its reach and contribute to the growth of the aviation sector.
• Property Management: They manage various properties within the airport precinct, facilitating commercial opportunities and supporting the overall airport ecosystem.

Essentially, QAL functions as a holistic provider of office and airport-related services, committed to delivering efficiency and reliability.

Accessibility and Amenities

Recognizing the importance of inclusivity, Queensland Airports Limited has prioritized accessibility for all visitors. The airport offers a range of features designed to cater to individuals with disabilities, ensuring a comfortable and convenient experience. These include:

• Wheelchair-Accessible Car Park: Designated parking spaces are available for wheelchair users, providing easy access to the terminal.
• Wheelchair-Accessible Entrance: Ramps and automatic doors are installed at all entrances, facilitating seamless access for individuals using wheelchairs or mobility aids.
• Wheelchair-Accessible Toilet: Accessible toilet facilities are readily available throughout the terminal, catering to the needs of passengers with disabilities.
• Toilet Facilities: Clean and well-maintained toilet facilities are provided in convenient locations.

Additionally, the airport offers a variety of retail outlets, restaurants, and services to enhance the overall travel experience.

Customer Feedback and Reputation

Queensland Airports Limited maintains a strong commitment to customer satisfaction. The company actively solicits and responds to customer feedback, continuously striving to improve its services and operations. Currently, Queensland Airports Limited boasts 23 reviews on Google My Business, with an average opinion of 4/5. This positive feedback reflects the company’s dedication to providing a reliable and efficient service. Guests consistently praise the airport’s efficiency and the professionalism of the staff. While there is always room for improvement, the overall sentiment is overwhelmingly positive, demonstrating QAL’s commitment to delivering a high-quality experience for passengers and stakeholders alike. The reviews highlight areas of strength, such as efficient baggage handling and helpful staff, while also identifying opportunities for enhancement, such as improving signage and expanding retail options. QAL actively monitors these reviews and utilizes the insights gained to inform its strategic decision-making process.

Further Information

For more detailed information regarding Queensland Airports Limited, its operations, and services, we encourage visitors to explore the company’s website: qldairports.com.au. This resource provides comprehensive details on airport facilities, operational procedures, and contact information.

👍 Reviews of Queensland Airports Limited

Jules B.

1/5

I travelled to the Gold Coast every year from 1950 to 1963 then a few times thereafter. Apart from driving a couple of times I either flew into Brisbane or Coolangatta Airports, and visited the latter often whilst up there to meet friends. I arrived there to fly to Sydney & return on August 22, 2014. It was a time warp. The airport is just as crappy as it always was, and now it is called an "International Airport"!! I had prepaid parking in the Long Term "Covered" Carpark. I arrived in the midst of a huge downpour. My credit card wasn't recognised at the Carpark entrance, (nor upon leaving), the only thing that was "covered" was in fact the shade sails over each parking bay, so I got drenched getting to Departures. (At least Sydney & Brisbane carparks are covered all the way to the terminals.) Then of course there are no air bridges at this "International Airport", so the airline gave us each an umbrella to get across the tarmac, and I recall being stabbed in the back of my neck by the passenger behind me as I mounted the stairs. Forget about the Terminal building being rebuilt, the presence of baggage carousels etc, the whole experience was crappy, just as bad as Newcastle airport with its own lack of fully modern facilities.

Warren T.

5/5

Yes ..was and is easy to pick up or drop off passengers.

Allen T.

1/5

Landed in gold coast then waited 50 minutes for our bags . No other planes landed in that time

Don&ShonaEats F. R.

1/5

Expensive eat and drink before you get here 1stubby of beer and a bottle of water $18

steve F.

4/5

P/U drive away good

Peter F.

4/5

Great airport for a small one

Les L.

2/5

Parking is an issue

Tracey R.

5/5

Brilliant