Specsavers Optometrists - Hibiscus Shoppingtown - Leanyer, Northern Territory

Mark O.

I don’t know what to say about this establishment that is any good.
Although both my wife and I have used the service for 10 years now, the last visit was the last visit.
I’ll not bore you with the details but rather just give you a quick overview.
Wrong glasses sent out..
Incorrect lens in frames…
Gave my set to another customer, when they were explicitly told that I would collect them…
One lens was supposed to be different from the other.. did not occur.
8 weeks delivery time.. not 2 weeks.
Multiple visits by my wife back to the store and yet they still didn’t get it right.

Overall the experience was a complete cluster f..k

Enough said.
Sent me two pairs instead of one…

Stefan H. U.

Great Service and Professional Staff at Specsafer
From the moment I entered the store, I was greeted warmly by the staff. There was no waiting around – we got straight to checking my eyes. The optometrist called me in promptly, and while he was professional, the experience felt a bit rushed with out explaining to much.
After the eye test, I had the chance to choose my frames. The staff member assisting me did a fantastic job, helping me find the perfect frames and ensuring they fit well on my face.
Two weeks later, when I returned to pick up my glasses, I was once again impressed by their service. The fitting process was smooth, and they made sure both pairs fit me perfectly. Overall, a great experience, and I highly recommend Specsafer for their professionalism and customer care.

GEETHAL

All the staff members were friendly from the entry to the store a week ago, until collecting my order today. Specially who served me at different occasions. Couldn’t catch the name tags. Sorry…
They gave me all the time I needed to choose my frames without any interruptions and given recommendations to pick the better one. They temporarily fixed my broken glasses till I get my new ones. Optometrist was very efficient and competent. Moreover, they were sensitive to my personal matter of having an exam and were kind enough to give a call back at the earliest when my glasses were ready. It took only 8 days for the whole process!!!
Overall, I am pleased with the service and the price was reasonable compared to the other competitors. Highly recommend their service and products to anyone. Cheers!

Chris P.

Terrible service, ended up walking out. Whilst picking our glasses the male assistant was telling us our choice was a joke. Found him to be rude and will not be returning to this store.

Mary B.

The whole experience was fantastic, the staff members at SpecSaver Hibiscus are efficient and friendly. That’s my place to go for my 👓. Keep up the great work!

Anu T.

The staff were polite and respectful. I feel ease and welcome. Great service. Thanks.

Sarah F.

Very friendly staff and tidy store. Always greeted with a smile and staff assisted me with the glasses.

Adrian

Incredible service from the Hibiscus Specsavers team! Afro went above and beyond in helping me choose the perfect glasses, providing clear, detailed explanations that made the process easy and enjoyable. Vina was equally fantastic, ensuring my glasses were fitted with care and precision and showcased her attention to detail. Both were professional, knowledgeable, and made my experience outstanding. Highly recommend!