Sydney Sports Medicine Centre - Sydney Olympic Park, New South Wales

Majid M.

Hi everyone
Unfortunately, my experience with Dr. Emily's clinic was quite disappointing. My foot was scanned while I was lying down and only with a laptop to prepare a shoe insert, which I found inappropriate since orthotics are used while standing or walking, not lying down. In contrast, my physiotherapist did a more comprehensive and detailed scan while I was standing and identified several problems in my neck, back, left knee and right ankle - problems that Dr. Emily, without a proper examination, could not understand why I said, "This is not you?"!! If I had any damage in these areas and my physiotherapist did it and the specialists confirmed that it required surgery. But I went to them strictly on the advice of my specialist, Dr. Jeff Ling, who insisted that I go to them.
There were also serious problems with scheduling appointments. The secretary of Dr. Emily repeatedly canceled my reservations with explanations and in a short period of three hours before the cancellation, that the reason was not covered by insurance, I called the insurance but they said, but I had to see the doctor for a specific matter. This time she said that the doctor was in a meeting, exactly when my appointment was. On the same day, I was given three different reasons for the cancellation, which made me lose my trust. In another case, I drove a long distance to the clinic and called me only ten minutes before my appointment and was told that it was canceled again because I had already checked out and was at the door and as I was leaving, the phone came back to me, which had not yet been confirmed, and I realized that I was being turned away! We were discussing when Dr. Emily came out and asked what was wrong and I explained myself to them, the doctor agreed to see me for a short time, but started cutting out the orthotics without fitting them. The insoles for my shoes were too big and thick so that my feet were completely out of the shoes and made it impossible to walk or stand. This made me wonder if they were made for me at all. Then she gave me a ready-made insole to try on that was also not made for my foot and I might as well use them, because the surgeon wanted my foot to be made but it was not.
The worrying thing is that the surgeon was waiting for Dr. Emily's report before continuing with the next stage of my treatment, possibly even surgery. All of this causes unnecessary trauma and stress and affects my overall healing process. I tried very hard not to write this but they left me no choice and maybe my feedback made them do their job properly.
I just mentioned what had happened.
Unfortunately, based on my experience I cannot recommend this clinic.,

Andrew H.

Very delayed review… Rob Mullard is probably the most professional and best physios I have met and engaged.

After a series of issues to rehab my hamstrings, misdiagnosed by other physios - Rob worked out quite quickly within the first 5 minutes into our first consultation that my hamstring was ruptured. It wasn’t something I was expecting, it was also how Rob informed me - he had a genuine sympathy when he delivered the news.

I can say Rob has a genuine passion and care for every consultations I’ve had with him.

He has also treated me for a tennis elbow injury and provided rehab that is not available anywhere nor any other physios have knowledge of which helped me to recover very quickly.

Keep doing what you’re doing Rob! you are a legend.

Irum M.

I took my mother to see Doctor Jomaa for an opinion regarding her knee pain. Doctor Jomaa was thorough, professional and knowledgeable. He treated my mother with kindness and so much care- very appreciative!

Deathtracker

The service was excellent from the Erin the Physio to the lady behind the counter. I felt Erin listened and understood what my issue was. I noticed within a few days after doing my exercises and stretches that I was feeling a lot better and confident to get back to work and move around. I will return if I need assistance again. Pricing was about normal, but wealth the service.

Shez J.

I don't usually leave reviews but this one is a must!

Saw Trent for ongoing acute pain while playing tennis/sportsing. He immediately identified the issue, explained what it was and how to prevent it worsening while also treating the base cause. He took an instant 3d scan of my foot to order custom orthotics (that will be ready to go in 2 weeks) and both massaged the area to reduce the pain and strapped my foot + provided shoe recommendations. Two days later I feel like I'm walking on a cloud! Can't wait for my orthotics! He was super understanding and efficient and I cannot recommend him highly enough! Absolute professional legend! Franny at reception was also awesome! A+++ team!

Phil C.

I made an appointment to see a physiotherapist here. One week before the appointment I emailed my medical Imaging docs to reception and after 2 days I called to make sure they received it and I was told, yes it's in your file. On my day of appointment I asked the physiotherapist if he has seen the images and to my surprise he said No! He tried to check online and said internet is playing and no good connection etc. So all my effort to go and see a GP, get X-Rays and MRI was wasted just because no one cared to check them prior to my appointment and this is despite the fact that I even called to make sure all have been received. I really don't bother with this centre anymore as it seems three is lack of professionalism and respect towards client's time and effort.

Guy

All-round great clinic. I have seen both Physio and sports doctors and they are the some of the best that I have seen in Sydney.

Michelle N.

I have found the receptionists to be lovely and I have been in pain for so long, but I saw Emily the Podiatrist who has given me orthotics that she makes herself and were only around $50 from memory. I was also told that the sneakers I was told they didn't give me enough support. I am definitely going back again next year.