Bondi Junction Medical & Dental Centre - Bondi Junction, New South Wales

Isobel Ndoro

I had a very patient, Kind and intelligent nurse attending me. She is well informed and explained the procedure I was taking in a way that made me calm and empowered. She is an active listener. I thank God that I met a kind hearted person like her today.

Pamela Fahey

I attend Bondi Junction Medical Centre, the staff are very
helpful also Dr.Savio Lewis has been attending to my health
problems in a very caring excellent manner. He is very knowledgeable and attentive to all my concerns. You are a unique
gift to your patients .... best regards to the staff... Pamela

Emily

Dr Michael Monk is absolutely wonderful, he takes the time to listen carefully and he remembers your existing medicals issues. He gives advice in a calm, reassuring manner and you leave feeling very well looked after. I could not recommend him highly enough!

Jessie Hurwitz

My experience by the end of my interaction was 10/10. I had an appointment with Dr. Wadhwani today and was so pleased by the service. She is kind, understanding, patient and gives good and competent advice. I would recommend her to anyone that would listen.

I do want to preface that I originally saw Dr. Nathanson and was extremely disappointed. Her bed-side manner was not up to standard and I left the appointment with built up anxiety.

Jas Tobin

Started off by waiting for 2hours in the waiting room until I was seen by the doctor. When I noticed how unbelievably long it was, I went up to the desk to ask, I was told with such disrespect to wait my turn, and the lady called me a name. I formally asked if she called myself Jas by that’s what I go by, and was told absolutely not and was yelled at in the whole doctors practice to which I ended up bawling my eyes out. There wasn’t even a bathroom to wipe my face or any tissues around. Almost another hour later, the doctor finally called my name, out comes a different doctor to whom I was not even scheduled with. It was someone whom doesn’t even treat what I was requiring.

The doctor was completely rude, disrespectful, had seen I just had a “straight” look on my face and straight up said “you look unwell and awful, you need a psychiatrist, I’m going to ring up the psych ward since you look messed”. Among many other uncomfortable weird things. Mind you, this is the first time I’ve ever met this person and all I said was hi and that my doctor is away (at a different medical centre) and I just need a repeat of my script that is on my health records file.

It was quite frankly, the most traumatic experience I’ve ever had at a doctors practice. I went in there just to get a quick refill of my script, and came out almost 4 hours later in such complete and utter shock of what just happened. Something that usually takes only 2 minutes, went on for 4 hours, an extremely long time.. No doctor or receptionist seemed to do their job properly, they are completely and utterly disrespectful and the manners and how they treat patients is astonishing.

I highly DO NOT recommend to ever attend this medical centre.

Dieudonne Ndenzako

Excellent service, staff and availability over a weekend.
Was very impressed with Dr Keenan who was thorough and patient.
Highly recommend if in the Eastern Suburbs of Sydney.

George Sclavos

Very unprofessional and unsympathetic staff. Dr was running over 5hrs late for a teleconsult and offered no apologies nor explanation. On the follow up appointment arrived at the clinic early for a 7am appointment only to be told the same Dr was not coming in today and the appointment had been cancelled with no communication made or attempts to reschedule the appointment. To top off this circus received an invoice in the mail for $140 for a consult that never took place. We have been reassured this would be looked into and we would receive a response but have failed to receive one so far. How they justify being a mixed billed clinic is embarrassing. Won’t be going back.

Rod

I always have great experiences with the doctors here but had such a bad experience with Dr Monk it felt necessary to share. I had a 10am Telehealth booked but no one told me the doctor was away that day to reschedule. Upon calling up I was rescheduled with dr monk for 130pm. I patiently waited and waited and by 230pm still no call, I needed my scripts for my meds by close of business day and was getting anxious.

Doctor called me at 3:25pm and said they would reissue my scripts via text. I politely explained that I had times were the escripts did not arrive and could be please wait a min to make sure the texts arrive. He bluntly declined saying I had to process payment through the reception first as we had no payment details even though I uploaded those details in the morning via HotDoc. I asked if he could stay on the phone whilst the team processed it and explained that I desperately needed the scripts today. Doctor became very rude and dismissive and said he had other patients and didn’t have time for me, we had only spent 2 mins 30 seconds on the phone and I said I thought he could at least spare another 2 mins it seemed reasonable. At this point the doctor became extremely passive aggressive and said he wouldn’t “argue” , even though I was being polite and Ernest. When I asked if he could at least advise me what time he finishes work and how the reception team would contact me he refused. I simply wanted a quick explanation on the logistics because with close of day approaching and me waited 5.5 hours for the call , I was just trying to ensure my scripts would arrive. I also explained he spoke very very fast and it was hard to process what he had said , I was a tad confused. He terminated the call and I paid $90 for 3 mins 30 seconds of being incredibly entitled doctor who berated and gaslit me just for trying to seek some transparency.

Another 10 mins went by and the team contacted me to process payment and said the doctor might need to call me again, I said he had made me feel incredibly uncomfortable and did not want to speak to him again. Luckily the scripts were sent but as someone who takes medication for anxiety it was very stressful and intimidating and little empathy

To make things worse, the scripts were wrong and did not include the right repeats and I asked twice to ensure they included pbs as I have a healthcare card but they did not so pharmacy charged me non pbs. Considering I asked twice and make it clear I had a healthcare card I feel like the doctor did this out of vindication as I reminded him many times.

I hope the practice manager reads this , I love the doctors at the clinic and have had amazing experiences with dr thambar and dr Ali who are always empathetic , patient and considerate

I respect doctors are busy but I didn’t think asking for 2 mins extra when a call had only lasted 3min 30 seconds was asking for much, and think this type of “I have other patients” attitude insinuates I’m burdening the doctor, and obviously the lack of time put into the consult explains why he also made an error on the scripts (rushing, multi tasking, no attention to detail). However mistakes happen and I’m okay with that, but mean and condescending attitudes are not accidental

If calls are recorded I encourage someone to listen to it

🙁