ICLA - Surry Hills, New South Wales

Address: Level 5/126 Chalmers St, Surry Hills NSW 2010, Australia.
Phone: 292813338.
Website: icla.org.au
Specialties: Mental health service, Disability services and support organization, Non-profit organization.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilet, Appointment required.
Opinions: This company has 10 reviews on Google My Business.
Average opinion: 3.8/5.

📌 Location of ICLA

ICLA Level 5/126 Chalmers St, Surry Hills NSW 2010, Australia

☎️292813338

⏰ Open Hours of ICLA

Monday: 9 am–5 pm
Tuesday: 9 am–5 pm
Wednesday: 9 am–5 pm
Thursday: 9 am–5 pm
Friday: 9 am–5 pm
Saturday: Closed
Sunday: Closed

Introduction to the Institute for Community Living and Assistance (ICLA)

The Institute for Community Living and Assistance (ICLA) is a highly regarded non-profit organization dedicated to providing comprehensive mental health services and robust disability services and support. Established with a core mission of empowering individuals and fostering inclusive communities, ICLA operates from its location at Level 5/126 Chalmers St, Surry Hills NSW 2010, Australia. Accessible via telephone at 292813338, and readily discoverable online at icla.org.au, ICLA represents a vital resource for those seeking support and guidance.

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Specialties and Services Offered

ICLAâs core competencies span a broad range of services, meticulously designed to address the diverse needs of its clientele. These include:

Mental Health Support: ICLA provides individualized counseling, group therapy sessions, and crisis intervention services, catering to individuals struggling with various mental health conditions.

Disability Services and Support: Recognizing the importance of inclusivity, ICLA offers a suite of support services for individuals with disabilities, encompassing personal assistance, advocacy, and access to community resources.

Community Integration Programs: ICLA actively promotes community integration through tailored programs designed to facilitate social participation and independent living.

Family Support Services: Recognizing that families play a crucial role in the recovery process, ICLA offers support and education to families affected by mental health challenges or disabilities.

The organizationâs commitment to personalized care ensures that each client receives a tailored approach, prioritizing their unique circumstances and goals. Their dedicated team consistently strives to exceed expectations, fostering a safe and supportive environment for all.

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Location and Accessibility

ICLAâs physical location at Level 5/126 Chalmers St, Surry Hills NSW 2010, Australia is strategically situated within a vibrant and accessible community. The building itself is designed with accessibility in mind, featuring a wheelchair-accessible entrance and a convenient wheelchair-accessible car park. Furthermore, a wheelchair-accessible toilet is available for the comfort and convenience of all visitors. The facility is equipped with standard toilet facilities, ensuring a welcoming environment. Itâs advisable to appointment required for most services to ensure optimal resource allocation and client care.

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Client Feedback and Reputation

ICLA has garnered a positive reputation within the community, reflected in its considerable number of reviews on Google My Business â currently boasting 10 reviews. The average opinion is a 3.8/5, indicating a generally satisfied client base. Feedback consistently highlights the organization's professionalism, compassion, and genuine dedication to client well-being. Individuals frequently commend the teamâs investment in providing the highest quality of care and support, describing interactions as a âgenuine pleasure.â Many users emphasize the organizationâs impactful contribution to both its clients and the wider community, expressing a strong recommendation to anyone seeking reliable support in mental health and disability.

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Additional Points of Interest

Beyond its core services, ICLA offers several additional amenities to enhance the client experience. These include:

Wheelchair Accessibility: As previously mentioned, the building is fully accessible to individuals using wheelchairs.

Convenient Facilities: The locationâs proximity to public transport and local amenities further enhances accessibility.

ICLAâs commitment extends beyond simply providing services; it aims to be a trusted partner in individualsâ journeys towards improved well-being and independence. The organization continually seeks to refine its practices and expand its reach, ensuring that it remains a leading resource within the community.

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👍 Reviews of ICLA

Kelly G.

5/5

I’ve had the pleasure of working with ICLA, and they are truly a dedicated organization committed to supporting individuals with mental health challenges and disabilities. Their team is professional, compassionate, and deeply invested in providing the highest quality of care and support and are a genuine pleasure to work with. The positive impact ICLA has on its clients and the community is inspiring, and I wholeheartedly recommend them to anyone seeking a reliable partner in mental health and disability support.

james O.

5/5

This is one of the most fantastic organisations. Full of great staff. Very friendly, warm and empathetic. ICLA honestly saved my life and prevented me from being homeless when I was really unwell. ICLA provides good accommodation for people who need it most.

Aron A. (.

1/5

I am beyond disappointed to hear the way Twin Nova was treated by PARC Bondi.

He was not offered any support before he left by any staff and the decision made to remove him from the program was a bad call by the manager.

He was harassed by certain staff members to the point he would leave for the night to avoid them. He had to get Ubers home or to a friends place it was that bad. And clearly he didn't feel safe there.

The "excuse" the manager gave was equally as bad, because he didn't know who to reach out to at that point as he had raised the concerns he was having with the manager and a nurse. Nothing changed and the staff members attitude towards him became even worse after he had found the courage to talk to staff about it to begin with.

The staff didn't even say goodbye to him or show any sign of concern to what he would do after leaving PARC! Showing no duty of care to his well being after his departure.

ICLA an investigation needs to me made in regards to the 2 staff members and the manager as no one who has mental health issues should ever be treated like this when they are already vulnerable.

He is an absolute gentlemen and I cannot understand or comprehend why trained professionals would do this to him.

Be aware before going to PARC that some of the "peer support workers" and "manager do not have your best interests at heart. And they bring the rest of the good staff down with them.

Nicole

1/5

As I disclosed all my details from the very beginning, the main organiser Megan Batterbury is very misleading and unfair. She was not very personal at all as I was notified that the position is no longer available to me via email. Very unprofessional and disappointing and would highly NOT recommend this organisation to anyone.

Joanna R.

5/5

Fantastic, caring and knowledgeable support coordination.

shai D. V.

2/5

bad gabe gave oil food food dinner

A P.

5/5

Mental health needs more places like these great people.

H S.

5/5