Stanhope Park Family Medical Care - Stanhope Gardens, New South Wales

Ali R.

Been getting excellent services from the doctors there.

Time management is an issue also imp the reports collection system does not work correctly . My reports did not get electronically transferred correctly and hence no track in their systems.

Had to use email or other channels to send to practice . Which is a hassle

Ian G.

Samra at reception today was very kind and proactive taking my blood before my appointment. This saved me a lot of time. Thankyou!

Heather L.

I will never use this doctor practice again and should have known after multiple times the clinic consistently cancels or changes appointments as the doctor wants to go home early. It has happened multiple times and I have struggled to find another clinic that could fit me in on short notice as my ‘regular’ doctor would cancel me on the day at their own convenience.
Google says they are currently open and I kept trying to call today with no answer, I popped in as I wasn’t sure how to go about getting a script renewal, someone came out and said no doctor or receptionist was working today which is fine and she is the psychologist. I asked her if she knew the way to go about getting a script renewal as in do I need to make an appointment or does she know if I can just pop in? Instead of just explaining it to me, she decides to start laughing at me? It was already frustrating as it is no one answering a phone and the sign saying they were open… I didn’t know Saturdays were only phycologist sessions and I assumed because she worked there and came out of a doctors room that she might know the process so I can quickly ask but instead she laughs at me? When I said you don’t need to laugh at me I’m just asking a question - she says she isn’t laughing but she was laughing? Hahaha
Such a frustrating practice and will be permanently changing doctors as the inconsistency is enough for me!

patricia K.

A very friendly understanding Family Medical centre.Dr Wadud is amazing very understanding, takes the time to listen, very thorough with his medical profession.
All of the Drs,are great as well.!!!!
Administration Staff are very friendly on arrival greeting you with a smile everytime.

Twin E.

It’s quite unfortunate to see that the medical centre I’ve been going to since a young kid has removed bulk-billing from 18th of August without even informing their patients! Other than a notification via HotDoc. Given by the economy changes, and how the cost of living prices are rising - you’d think the owner of the clinic would take that into consideration. Or if anything, WARN the patients prior to the date.

The receptionists need to change in my opinion. I called last Friday and wanted to do a Telehealth call with Dr Neeta, and the receptionist goes “why her, you can talk to Dr Wadud”. Super unprofessional, and none of her business or concern to know the reasoning. Even today, the receptionist goes “everyone is removing bulk-billing” no mate - not every clinic. The owner clinic of your clinic is just money hungry, that’s it!

In addition, to transfer all the information to another doctor, they’re charging me $45 dollars and on top of that I have to bring in my own USB. What absolute nonsense is this? Other clinics don’t take a single fee.

I’m so shocked with these changes. I really will miss Dr Neeta & hope she moves to another clinic so I book appointments with her in the future.

Dr Khan, I understand you’re running this clinic. But do you think it’s fair to take money off families, or individuals that appreciate their doctors advice but now cannot commit due to the price? Do you have any regards to people struggling?

Nicky F.

My husband & I have been patients here for nearly 20 years. We have found all the doctors there have been thorough & always treated us with respect. The admin staff are also very helpful & friendly.

Donna R.

Went as we needed to see a doctor. Timings said 6 pm and they didn't take us saying that It's finished for the day. There was still half an hour left and they wouldn't help. No use being a medical centre and trying to help people when needed

Tanisha L.

You deserve a 5 star rating Dr. Neeta Waje, you came through a community friend recommendation and we cant thank you enough for looking after our health during COVID situation through phone consult or in-person.
Your experience and knowledge is surely at par and your articulation in explaining the situation is incredible. Though we are regularly seeing you ever since, i couldn't stop myself in writing this recommendation so others could benefit from your service.
You are more than doctor to us, a friend whom we can rely any day for advice and treatment.
Keep up the great work, and as much as anyone would wish to see Doctor less often, we know when our health needs you most, we are in good hands:)

Just a little improvement if i may offer is the reception handling phone enquiries and though they are swamped with work i guess, they are the first level of interaction with patients. I am used to it and as soon as i say my name they know, perhaps for new patients, they might take time to adjust:)

Overall a great experience Dr. Neeta Waje, you are a gem of person:)