Cross Cancer Institute - Edmonton, Alberta

Bennita Yellowknee

Brought a family member here for tests. Nice atmosphere. Friendly staff.
Come before 7am if you need to park in front as it did fill up by 7am.
Parking fee for front parking:
$15 for 24 hours
$2.50 per 30 mins.
$10 for 2.5 hours.

Kirk Dewhurst

This place saves lives, what else can one say. My wife went through treatment here for breast cancer and the staff were friendly and courteous and professional at all times. Not everyone that goes through here survives but most do and that’s great. Cancer is no ones friend, so to take something negative and make it a positive is not easy so kudos to the staff and the work they do. My wife had both chemo and radiation done and it was a tough go at times so the staff and doctors were friendly and understanding. It’s a well lit and clean place

Steve

Amazing cancer clinic with the best doctor, nurses and staff! The parking situation is not the greatest though and the coffee at the cafe place on the main floor sucks so make sure to bring your own.

Kaitlyn Edwards

Colposcopy clinic
I would give this place 0 stars if I could. I have had multiple negative experiences since the beginning of my journey with receiving treatment for cervical cancer. The first experience began with the clinic cancelling my appointment not once, but twice on very short notice because Dr. Schuurmans had to re-schedule. The first time they cancelled it was one hour before my appointment. I thought there would be some effort to get me into see another physician that day, but the receptionist (Linda) said it was not possible. The second time my appointment my re-scheduled there was no explanation as to why and I waited from November 2022 -March 2023 to finally have a Colposcopy.
After the colposcopy I received a letter in the mail stating I had another appointment in April. There was No follow up besides that from the cross and then the receptionist called me to inform me about the LEEP procedure I was apparently scheduled for. I told her I wanted to ask a licensed medical professional the questions I had and she said the doctor would not have time for that. I was then directed to visit my family doctor to ask questions , because the place that claims to specialize in this was “too busy” to provide proper follow up and patient care.

I went for the LEEP procedure in April 2023 and Dr. schuurmans was rushed and didn’t seem like she knew how to use some of the instruments provided for the excision- (I.e asking the nurse for an “older model” of an instrument because she didn’t know how to use the new one). Moments before she was about to apply local anesthetic to my cervix , the needle slipped in her hand and it poked me in the backside instead. It would have been nice if this procedure came with the option of being put to sleep, but it was never discussed with me, or what my comfort level was like with having this all done while awake.

November 8 2023 - I just went back for my 6 month follow up after the LEEP procedure. The first thing Dr. Schuurmans stated as she walked in the room was “so you’re done having kids right?” You would think now seeing her for the third time and with her knowing my age and medical history she wouldn’t be asking that question. The implied message that I took from that question and that I’m sure many other women would take is that it may be too late for me to have kids. After this uncomfortable conversation she examined my cervix, took more biopsies and let me know that I may need another LEEP procedure if this shows that I still have HSIL cells, since the other pathology report after the first LEEP procedure did.
Once she was finished the procedure she second guessed herself and then asked the nurse in front of me if she should have also done the HPV test which is apparently a newer test to check if the result would be negative after having the LEEP. She was about to raise the chair up again and put the speculum back inside of me when the nurse said “no we can just include that on the requisition form”

I realize this is a lot of information but I felt it was necessary to explain from the very beginning how my experience has been at the cross. The staff that work in that clinic lack compassion and understanding for the patients they treat. It is natural to become somewhat desensitized to something when you are exposed to it every day, but I think they are either experiencing compassion fatigue or they just need to work in another field where they are not interacting with people, who are sometimes receiving some of the worst news that could change the entire course of their life!
I don’t feel safe going back to this clinic or doctor for future treatment. My advice to any woman who has been referred to this clinic, would be to explore other women’s health clinics in Edmonton before having to go to this place where you will be treated like another number or just another cervix to examine.
Would also recommend this place updates their scholastic poster from 2003 on the ceiling and relocates the biohazardous container so it’s not directly beside where the patient sits

tkolody

The cross is a large facility with 100s of programs, it is always busy and can only be expected to get more busy. Keep in mind that patients are having some of the worst times of their lives, but staff are also having to deal with these people as well. So be nice to everyone when here.

brandon schurek

Some of the staff are the worst.. doctors can't put in sticks after totally screwing up my brain surgery and then they put a nurse in my room that loved stepping on my catheter and then telling me that I was pulling on it... how stupid I didn't want to have to find a way to get to the bathroom without being able to walk...

Kelly Roy

No one likes the fact that they are a patient or visiting friends and family here but this was my first appointment at the Cross , parking was pretty straight forward I had no issues there . I was met by very helpful kind staff , directed to hand sanitation and new mask area , registration was quick and easy, with again very polite kind staff , I had my service dog in training with me , everyone was super respectful that she was working and couldn't be petted, thankyou to everyone at the Institution for their great work!!

Sean Peacock

We have had nothing but the best care, advice and kindness in very difficult circumstances