Eastgardens Medical Centre - Eastgardens, New South Wales

Helen H.

Honestly brilliant. We never have to wait long, it bulk bills and the doctors are fantastic and professional. Dr Rust is excellent. He has cut several skin cancers off me, treated my children and otherwise been a brilliant family GP for many years. A nice airy practice and so easy to get to.

Saman A.

Asha gave my daughter the wrong vaccine, and then prescribed the wrong medication to my wife, which caused her thyroid function to become disrupted. Despite my wife reaching out to the clinic multiple times, it took a long time before a meeting was finally arranged. During the meeting, Dr. Patwardhan had an extremely poor attitude, twisting the facts. Even though it was clearly the medication that caused the thyroid issues, he denied it and couldn’t provide any evidence.

When it came to the prescription error, he claimed it was solely the doctor’s responsibility and had nothing to do with the clinic. My wife contacted them four or five times, but the responses were always excuses—either the manager was on holiday, the administrator was too busy, or she was told to come back the following week. In short, they kept shifting blame and stalling for time. Their approach was clearly to delay as much as possible, deny all responsibility, and when the fault was undeniable, they simply said it was up to the patient to contact the doctor directly—management would not take any responsibility.

Dr. Patwardhan even said he wouldn’t take the initiative to reach out because his time was very valuable. He told my wife that he had already spent twenty minutes talking to her, and that was already taking up too much of his precious time!

What a terrible clinic—with incompetent doctors and an irresponsible management team

Li X.

My baby received the wrong vaccine because the doctor gave an incorrect prescription。

My thyroid TSH level was already slightly elevated, at 4.4 (normal range is 0.4–4). However, the doctor still prescribed me domperidone, which caused my TSH level to spike to 43. Despite this, the doctor even told me to increase the dosage. This incorrect medication led to thyroid dysfunction, and then I was told to take even more of it — putting me in a vicious cycle of worsening health.

When I raised this concern, the clinic manager insisted that domperidone has no impact on TSH levels. But that’s simply not true — even a basic internet search shows that it can. He told me he doesn’t care what Google says and that if he says it has no effect, then it has no effect. This attitude is completely dismissive and unprofessional.

Their management has shown no willingness to properly handle my complaint. I had to reach out four or five times myself before they finally agreed to set a meeting. During the meeting, I was constantly interrupted and barely allowed to speak. They dominated the conversation and rejected everything I tried to say.

The manager even told me, “If the doctor prescribed you the wrong medication, then go talk to the doctor — don’t come to me.” I asked him, “As a manager, shouldn’t you be taking responsibility and handling this?” But he firmly said no, and told me I could complain to anyone I liked, but it wasn’t his problem.

If management won’t take responsibility for their staff’s actions, then what exactly are they managing?

Rupert R.

Amazing doctor and customer service! Everyone was friendly and provided much help. Went in to get my vaccine and it was really swift. Dr Tilmann Rust also did an exceptional job, I am very healthy now! Would highly recommend to everyone.

Sabine W.

Since 10 years the medical center in eastgardens is our familie medical center, we never had a bad experience. the receptionists are always very helpful and if my doctor isn’t available one of the others is happy to see me, my husband or my children. Mathew the nurse is also very helpful if you or your children need a vaccination.

Isabel L.

Very grateful for the prompt attention, especially Dr. Tillman Rust he is an exceptional doctor who consistently demonstrates genuine care and expertise.
He thoroughly explained, listened attentively to my concerns, and provided clear options, leaving me feeling confident in the care plan.
I highly recommend to anyone seeking a compassionate and skilled doctor

Hudson S.

As we walked into the medical centre. We were all greeted beautifully by all staff at the front desk. We waited patiently waiting for our doctor, which was Dr. Tillman Rust.

He was a very knowledgeable doctor and lead us in the right direction.

maung S.

I needed a referral for my severe back pain in November 2024, as pain killers were not working. The doctor was able to arrange a fast MRI scan and get me into see a neurosurgeon at St Vincent. Communication was really good and the prompt service appreciated.