Era Health Doctor Melbourne CBD - Melbourne, Victoria

Andy K.

Doctor Carolyn is great; very thorough and experienced in general medicine. Reception staff was also very professional. Waiting time was minimal for a pre-booked standard consultation. Reasonable price for a private billing practice. Would come again.

Jeff S.

I had my booking date mixed up, the staff were accommodating by still seeing me and made the experience far more relaxing. Staff very professional, knowledgeable and personable.

Michael

I was contacted first thing in the morning to pay a deposit for an appointment I had already been booked in for later that day. I found this very unprofessional, though the manager eventually apologized for the ordeal following a very bizarre conversation with reception. This was some time ago but the situation never sat right with me.

Both doctors I was seeing, Dr. Mavis Vaz and Dr. Leon Toh, have left the practice. While it’s disappointing to lose access to good doctors, I genuinely hope they are doing well, whatever their reasons for leaving.

I've decided to change practices and go with a GP at another clinic. I believe this will be better suited to my needs.

K E. X. A.

I had an appointment with one of their GPs nearly a month ago, and I’ve been chasing them for an update on my lab results ever since. They’ve completely ignored me or kept delaying my requests. I’m dealing with a high-risk pregnancy (had miscarriage before), and I saw their GP for initial tests before transferring to a specialist. But now, they're holding my results hostage for no reason. I specifically asked them to email the results since I’m switching doctors, and guess what? They’ve completely ignored that request too. It’s obvious they don’t care about patients at all—they just want to get paid for every visit and couldn't care less about anything else.

Balyn B.

I would like to share my recent experience with the clinic, which I found quite disappointing. While the doctor was good, the front desk staff did not acknowledge the inconvenience I encountered. Overall, I felt that the experience could have been handled with more professionalism and better customer service.

Vinod A.

Dr Rifat is extremely knowledgable, approachable, clear and comforting to consult with. Highly recommend. She was able to diagnose my condition fast and provide the right medication. Provided answers to all my questions patiently. Was extremely at ease after consulting with her. Thanks for your help.

Arda O.

Today I visited this clinic for the first time. Everyone was very helpful. I had a mild health issue and visited just incase. My doctor made a thorough explanation of my problem. She even printed and provided some facts sheet to give more insight about my condition. I’m really happy with the service and care that I’ve received. I’ll most likely to visit there again, hopefully not sometime soon 😅, but I can definitely recommend.

dragan K.

Era Health should communicate on their booking page the limitations of their services. Clients should be seen by a GP first to have any pre scans bulk billed before. I’ve just paid for a podiatry visit only to be told to go to a GP first for an ultrasound. Waste of two gap payments. To note: the doctor was very nice but it didn’t save me the $120 fee for a 4min consult. #wasteOfMoney