Wuchopperen Health Service Ltd - Manoora, Queensland

Rob P.

Wuchopperen Health Service is a credit to our region, offering best practice health and and community engagement programs as well.

Rhiannon W.

Love how friendly the staff are here. They really know how to take care of their clients. It's a family orientated and peaceful atmosphere. Their Bus services are extremely helpful, especially when it comes to your appointments and no transport to get to an fro. Amazing job..!

Sandra M.

Very clean and well mannered staff. The nurses and doctors are very thorough. Always a happy patient but, there is always a but though. Well, my deepest concern is, ''is there anyone minding the phone?'' To call them I have be put on hold more more than 15 minutes and then the line gets cut off or it goes to their answering machine. No matter what time you call during business hours, its always the same. If you are lucky, someone may picked up the phone. I think it is ridiculous. There are not many patient sitting and waiting to be treated. If Cairns 24hrs Medical can answer numerous phone calls, make appointments and attending to those on the counter, I think Wuchopperen Health can do better in that area. Otherwise, like I said, they got wonderful team of staff there and I enjoy going there for my medical check up.

SPHYGMOMANOMETER 1.

Wauchoperen needs to upgrade/update their contact and website details, as some content is misleading.
When you ou ring the 40 80100 number, follow the prompts for the right centre, however one never gets to speak directly with any clinical services. You will always get the leave a message for a call back, however a call back NEVER HAPPENS. I am sure this is very frustrating for all clients who are trying to book a clinical appointment and have to physically attend the clinic to make an appointment and quite a few of the elderly people find this very difficult.
This is not a good way to conduct or promote holistic health. I am sure that I am not the only one who has experienced this problem.

Shan L.

Very disappointed with Wuchopperen.

Twice my time has been wasted. The first time was the Edmonton centre. Although I called prior to confirm the appointment I had made for my son, when we arrived, I was told they had no record of the appointment. The woman I spoke to at reception was extremely rude about the situation.

Then again today. Over a month ago I booked an appointment for my son at the main centre & applied for a days annual leave to ensure I could get him there. I called on Friday & spoke with Mercedes, who might I add, has a lovely phone manner & excellent customer service. I also received a message on Friday confirming the appointment & requesting we attend 10 minutes prior to the appointment. We were there this morning on time as requested. The receptionist in the Allied Health Donga told me Kenny was not in today & that she was meant to call me. I understand situations arise & people cannot make it to work, but a phone call would have been appreciated, to let me know not to bother driving in, wasting my time & fuel.

I won’t bother again.

Lea E.

Great service at Wuchopperen. The team there were amazing!! The Dr was just incredibly warm and kind. We had booked a double appt but she gave us 1.5hrs of her time, as it was a complex case. I can't speak more highly of this service.

Annette W.

Im lucky if my phone call is answered.
Left several phone messages got no response.
I had a phone appointment never got the call.

Its frustrating disappointing and though it might be useful giving a feedback.

Because I just love going to this medical centre the people and doctors i have come into contact with have always been so lovely.

terry T.

I went for a Booster shot on 10/01/2022. They took my Medicare Card and never return it. They could not find my Medical Card. They said, they will contact me as soon as possible. I am waiting for 3 days. No one contacts me. They should know how important the Medicare Care card is during the Covid 19 pandemic. So, sad.