Belle Ame Beautique - Gladstone Central, Queensland

Ashleigh E.

The most divine clinic I’ve ever been to. I was never one to do much with my skin but the team at Belle Ame have brought my skin to life. It wasn’t about clearing acne for me it was keeping hydrated, healthy and looking more alive. I adore my quick skincare routine and how it’s made me feel about my skin without makeup 🫶🏼 Forever grateful!

Tamara S.

Bronte and her team are amazing when it comes to skin and beauty!! Bronte is a wealth of knowledge and a breath of fresh air, not only with beauty but her passion for skin and knowledge is unmatched and has been a MASSIVE help personally.

I've been a client for years and everytime I leave i feel not only refreshed but heard, and walk out crammed pack full of information.

Whether it's skin and or beauty, I would highly recommend Belle Ame Beautique, their personal approach and knowledge is the reason why I've continued to remain a client for years!!

Emily S.

Cannot recommend Belle Ame enough! I first started going here in January and am so happy I made that decision. Bronte knows her stuff! Every time I leave I’m so pleased with the results already and after a few days my skin looks great. I’ve suffered from acne and pigmentation for over 2 years and I really can see a difference from when I first started seeing Bronte to now. Can’t wait to see how much better my skin continues to get!!

Tiani S.

I started on my skin care journey with Bronti only a few short months ago, and I couldn’t be happier with the results we’ve achieved so far! Bronti is undeniably committed and passionate about helping her clients; spending quality time with each individual, making you feel comfortable and welcome, to customise each care/treatment plan and offering her support throughout the entire process. I highly recommend Belle Áme Beautique, as it’s so much more than just a beauty salon.

Ally G.

Every time I come in to see Bronte it’s a different treatment. She really goes above and beyond to achieve the results I want. My skin has never been so good! She’s so passionate and genuinely cares! And she KNOWS so much about what’s causing certain problems that I have and ALWAYS hits the nail on the head. In other words she’s a skin and gut GENIUS! So If you want result driven treatments she’s your girl! So thankful to have found her and have the skin I’ve always dreamed of! 💕

Megs L.

Bronte is a skin genius. She is thorough, well educated, passionate and gets results.
Every time I go for any kind of treatment Bronte and the girls are warm, welcoming and I always have a 5 star experience. Would recommend to anyone young or old!!

jade S.

Unpleasant Experience at Belle Ame Boutique

I recently had an appointment at Belle Ame Boutique, and I regret to say that it was not a pleasant experience. During my visit, I encountered an unfortunate incident where the staff made fun of me, at the reception desk while I was in the appointment room my partner heard the end of their conversation, which stopped when they noticed him. Leaving me feeling uncomfortable and disheartened.

As a customer, I believe in the importance of respectful and welcoming customer service. Unfortunately, my encounter at Belle Ame Boutique fell short of these expectations. It's disheartening to experience such behavior in a retail where customers should feel valued and appreciated, espically after spending a substantial amount of money.

I hope that Belle Ame Boutique takes this feedback seriously and addresses the issue to ensure that other customers do not face similar situations. Improving customer service and creating a more inclusive atmosphere should be a priority for any business.

In conclusion, my recent visit to Belle Ame Boutique left me disappointed, and I will not ever come back and I would caution potential customers to be aware of the customer service they might encounter and the conversation said when they think no one can hear them.

Edit:

As it won't allow me to reply I will just add my response here.

Dear Bronti

Thank you for your response and for shedding light on Dr. Swan's status as a personal contractor. Firstly, I must address a point you made about my "claim" of experiencing this behavior.

I find it puzzling that you mentioned my "claim" of experiencing such behavior. Let me clarify that I am not making baseless claims. My review and subsequent communication are based on my genuine experience during my visit to Belle Ame Boutique. It's disheartening to see that rather than addressing the concerns I've raised, there's an attempt to downplay the seriousness of the situation by framing it as a mere "claim."

Secondly I'd like to offer additional context to ensure a complete understanding of my experience. While Dr. Swan may indeed be a personal contractor, my interactions leading up to and during my appointment were primarily with Belle Ame Boutique. I initiated the appointment with Belle Ame Boutique, rescheduled through them, and confirmed my appointment via Belle Ame Boutique's communication channels. My entire experience, including the incident I mentioned in my review, unfolded within the Belle Ame Boutique premises and involved both the Belle Ame Boutique staff and Dr. Swan.

Thirdly I find it increasingly difficult to comprehend the selective amnesia displayed by your staff. It's almost impressive how they conveniently seem to have forgotten their involvement in what can only be described as behavior more fitting for a high school mean girl clique.

I believe it's paramount for both accountability and the improvement of your establishment's reputation that such incidents are addressed truthfully. This would go a long way in ensuring a more professional and hospitable environment for all clients.

Finally, in response to your statement regarding the pride in "over 700 5-star reviews, emphasizing client quality," it's imperative to acknowledge that even amid a plethora of positive feedback, businesses can occasionally falter in providing satisfactory customer service. These sporadic shortcomings are an intrinsic aspect of all enterprises. While I recognize the abundance of positive encounters, it is vital to emphasize that my negative experience should not be disregarded or invalidated.

I anticipate a genuine resolution to these concerns in order to enhance the overall customer experience at Bellam Boutique.

Sincerely,
Jade

Rayne

The ladies here are phenomenal with kids! Two of my kids got their ears pierced and had no issues. They talked to the kids instead of me, which was great. They made sure they explained everything and kept the kids nice and calm. They had a great experience and would highly recommend them for anyone wanting to have their kids ears pierced.