selectability Burdekin - Ayr, Queensland

Address: 182 Edwards St, Ayr QLD 4807, Australia.
Phone: 476902087.
Website: selectability.com.au
Specialties: Mental health service, Counselor, Disability services and support organization, Family counselor, Non-profit organization, Psychologist.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Wheelchair accessible seating, Restroom, LGBTQ+ friendly, Transgender safespace.
Opinions: This company has 2 reviews on Google My Business.
Average opinion: 1/5.

📌 Location of selectability Burdekin

☎️476902087

Selectability Burdekin is a reputable mental health service located at Address: 182 Edwards St, Ayr QLD 4807, Australia. The organization can be reached by phone at 476902087 and their website is available at selectability.com.au.

Selectability Burdekin specializes in providing a range of services, including counseling, disability support, family counseling, and psychology. They are dedicated to helping individuals and families navigate mental health challenges and achieve their goals.

The organization is committed to ensuring accessibility for all clients, with features such as wheelchair accessible entrance, parking lot, restrooms, and seating. Selectability Burdekin is also a welcoming and safe space for the LGBTQ+ community, including those who are transgender.

Characteristics and Services:
- Mental health service
- Counselor
- Disability services and support organization
- Family counselor
- Psychologist

Location and Accessibility:
- Address: 182 Edwards St, Ayr QLD 4807, Australia
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
- Restroom
- LGBTQ+ friendly
- Transgender safe space

Reviews and Opinions:
This company has 2 reviews on Google My Business, with an average opinion of 1/5. While the number of reviews is limited, this information can help potential clients make an informed decision about whether to contact Selectability Burdekin for their needs.

Recommendation: For anyone seeking mental health support or disability services in the Burdekin area, Selectability is a reputable organization with a range of specialized services. Their commitment to accessibility and inclusiveness makes them an excellent choice for individuals and families in need of assistance. We highly encourage you to visit their website or contact them directly to learn more about how they can help you or a loved one.

👍 Reviews of selectability Burdekin

selectability Burdekin - Ayr, Queensland

David M.

1/5

No internet connection am available on this place am never going back to place no want be friends with everyone put nose in business asking questions about some can't stand can't say who is working ring you at home in bed for lunch and breakfast Club with cost of 5.50 don't if want breakfast home pay money for fund management to u don't worry pick up on Wednesday morning or Tuesday morning breakfast am busy with stuff and Friday for lunch pay for the 5.00 am not pay for that as one guys bugs bunny am very hurt am never go back never come a back

Mark L.

1/5

UPDATE: When a detailed complaint about multiple Service Delivery Failures is made… This is the response from the General Manager:
“ As you can appreciate, your concerns are around employees, which is a confidential matter in which we do not disclose the outcome of these investigations.

I am not at liberty to discuss our internal operational procedures and can assure you that your concerns and feedback have been heard.

We have quality improvements to our operations systems along with ongoing learning management systems in place to ensure our employees have the most up to date information and resources to support their roles.”

So I am guessing (as I am left guessing) that the response to feedback is not “we’ve noted the following… And we will action the following…”. It more like “we don’t disclose business practices and we don’t respond to each complaint with a detailed analysis and appropriate response”.

I am left believing this company doesn’t take complaints seriously and they are opaque in their answers. Leaving me to understand this is not a Quality & Value for money service, one that takes their responsibilities seriously as there is a lack of accountability and outcomes based business procedures.

I believe the communications issues are endemic in this organisation from the General Manager downward.

My recommendation is look elsewhere for you disability support services and spend your money with a company or individual that genuinely cares!

OBSERVATIONS: Unfortunately lacking skilled, qualified, experienced staff… who struggled to change bed linen and chop vegetables and help keep house in order.
No recording of notes so every day feels like Groundhog Day.
Support Worker attention to detail is missing and staff easily flustered with everyday chores.
Messages to augment service delivery have to be made multiple times through multiple channels (including but not limited to 7 phone calls to head office to make this complaint) with the participant left to follow-up.

I couldn’t be more disappointed with the outcome of engaging with Selectability.
They should be ashamed of their strap line “Mental Wellbeing & Suicide Prevention”.
Based on my experience their words on their website and from management do not match their actions. Nor translate into an effective service where Choice & Control can be directed by this participant.