Angels In Aprons - Milton, Queensland

Tina M.

We are so blessed to have the lovely Sue caring for my mother in law. Sue is someone who we trust implicitly with her needs. On multiple occasions she has brought in little gifts for my mother in law as well as gone above and beyond in terms of her care. It is obvious how deeply Sue cares for her as she leaves detailed information about her needs when she can't be here and always documents where she needs further support. Sue always communicates with me directly about her needs and has an abundance of patience and kindness for her and all of our family. She truly is a wonderful person and is an absolute credit to your organisation.

Alexis A.

My Mother and I are extremely thankful for the beautiful care that she received. We've grateful for the much needed support provided by the Team of Angels in Aprons. A truly fitting name. My mum felt safe and cared for at all times. I felt reassured and at easy with my mum in Annie's kind, caring and supportive hands. I highly recommend this service. Thank you all so very much

Valerie W.

I recently had Angels in Aprons visit me for 2 weeks following surgery. I highly recommend their services, as a retired RN I was aware of the services I needed. My needs were met professionally, with care and dignity. Nothing was too much trouble for my 3 designated Angels. The trips to the local garden centre and coffee shop were much appreciated and a boon when I was unable to drive .

Alaina F.

Sharon and the team at Angels and Aprons have always been very friendly, caring and professional. We have been using Angles in Aprons for more than 2 years and have been very happy with their service.

Marg P.

My hubby has just started to use Angel's in Aprons.
We have the very happy smiling Lisa come clean our home.
The nice thing was Lisa was not only there to clean our home, but Lisa made a point in talking to my hubby. She was kind to him, and made little jokes with him.
When Lisa left he said we have very shiny taps lol.
I guess I don't shine them like Lisa does.
Lisa showed my hubby lots empathy, kindness 💖.
Thanks Lisa

Pat F.

We changed to Angels in Aprons mid July 2022 after several years with another provider. The difference between the communication, certainty in knowing when and who is visiting is like night and day. The staff are lovely and motivated to see what needs to be done and to do it. Highly recommend.

Hayle's

My family and I were extremely dissatisfied with the management of Angels in Aprons and found the day to day running of the company to be appalling. There is an extreme lack of communication, excessive staff turnover, and poorly handled complaints.

My father has Early Onset Alzheimer's and has a significant functional impairment as a result, meaning that he needs significant help with all aspects of everyday living.

On several occasions I received emails or phone calls from Angels in Aprons telling me that no one was available to attend to my father and that shifts would go unfilled. The most alarming instance of mismanagement came recently when my father fell very ill. He undertook a PCR test and the Angel on duty at the time rang Angels Head Office to inform them that my father had a PCR test and was awaiting results. The Angel on duty was told to go home and leave my father to fend for himself, until his results were received. He had already had several negative at home tests. Luckily the Angel on duty had my number and asked me what I would like to do.

I was able to arrange care for my farther until his test results came through. At no time was I contacted by Angels in Aprons Head Office to inform me that my father was going to be left alone. As this occurred on a Friday, I ensured that my father had support for the weekend and rang Angels in Aprons Head Office on Monday morning, at which time I was told by their CEO, that this was in fact the procedure that was in place and that if a client fell ill with a contagious illness there was no care offered.

Our external Support Coordinator informed me that she had never worked with such a poorly managed company. I have had several phone calls with the Angel’s team over the years informing them of their mishandling of my father’s care and I was always promised that they would improve. This never occurred.

Several shifts were left unfilled due to a lack of staff availability. Medications were then missed and no care, showering or meals provided.

This is a company that puts profits before the care of their clients and I find it concerning that that they have resorted to staff providing 5 star reviews and that there is a lack of positive reviews from clients or their families. If you want an organisation that is well run with a leader that will truly care about your family members I would look elsewhere.

*In response to the Owners message below. I arranged for continuity of care for my Dad. Your staff liaised directly with me and NOT you or your office. I was the one who organised care when it was thought that my Dad might have had COVID NOT your or your office. You were completely uncontactable. We only stayed with your service for so long because you had two Angels which my Dad got along well with and who we thought were Dad’s friends. It turns out we completely misjudged one and my Dad was just another client to her, that she did not care about. I would also like to clarify the we NEVER asked for free care. Please do not make things up to make my family look bad.

I again reiterate DO NOT USE THIS PROVIDER!!!!!

deborah M.

Amazing company. Thank you Sharon always a pleasure doing business with you and your company.