Sullivan Nicolaides Pathology Algester - Algester, Queensland

Christine S.

The big tall lady was friendly but was not competent at what she was doing. I had a 9 and a 13 year waiting for a blood test. She told me my 13 year needed fasting which later I found out the particular test does not need fasting at all. My 9 year had trauma after the procedure was done because it hurt so bad as she draw the blood. She was literally crying from the time needle went through her arm and the pain became worst till the end. Her blood was not coming out much but the person extracted the stringe to force it. She was in so much pain when we got home till the next morning. Bad experience not returning to this place again.

Zoey

Yuki is an exceptionally likeable individual. She exudes patience, friendliness, and helpfulness. Moreover, her professionalism was outstanding; I experienced no discomfort throughout the entire process. Today, I feel truly blessed to have received her services.

Alexander

The woman working here last Saturday needs a serious attitude check. She was fuming and I mean FUMING on Saturday because there were too many customers. She would come out from time to time either to check for documents or to see how many people were left. Her contempt for the customers was so obvious that we all just looked at each other eyebrows raised every time she turned around.

While waiting my turn she came out twice just to say it was going to take long and suggested people should go to other practices. I was ok to wait and so were the other people there, so when my turn finally came, she just kept scolding me saying "I don't understand why people don't leave, why do they prefer to wait?".

I talked to a pregnant women after I came out and she mentioned this lady was extremely rude to her too.

You ma'am should NOT be in a customer facing role, I appreciate you were alone dealing with many customers but if you are unhappy with your life/job, your customers are not the ones to blame. Sullivan Nicolaides should seriously look in to this. I have the feeling this won't be an isolated incident.

As an added bonus this is the mark she left after I had blood taken out – I have never had this reaction before –.

Erin B.

The blood tests themselves are fast and efficient. However, I tend be judged and rudely welcomed. I’ve been a few times now and am denied the test immediately with the assumption that I am seeking a drug test (probably due to my tattoos). Upon further inspection they realize it’s to check my iron levels or something else unrelated. Once I explain my visit in more detail the woman’s demeanor changes and I can feel a noticeable shift.
I often leave feeling very irritated.

Without the negative attitude, I would have made this my regular.

Stella W.

Went to this clinic Friday 30/07/21 for a test. I waited 40 minutes, no big deal, it looked like there was only one staff member and it was busy. The lady walked past everyone and grabbed the forms out of our hands, so I didn't even have the option of leaving if I wanted to. But after waiting 40 minutes I was called into the room to be told that the test I wanted was to be booked, so they couldn't do it now. I raced home and had 20 minutes to leave for work, without even having my test done. I couldn't even leave because as said above the form was ripped out of my hand.

Dhaval V.

Please change the opening time of your lab to 7:30 if you are not starting at 7.30.

I went in today at 7:15 am at their Algester (4115) branch and the lab was closed.

Daniel J.

Just had a visit here didn’t feel it a smooth experience 😎👍🏻❤️Dan totally recommend

Elise C.

I ran into one of their employees (in uniform) at Woolworths. I was lining up at the self check out and they lined up behind me. The employee was right behind me and making me feel really uncomfortable (I suffer from high anxiety and depression and going to the shops is a big deal for me). I looked behind me twice and looked at the woolies 1.5 m sticker they have in place for customers to stand on. The employee noticed what I was looking at and looked at me. I looked away because I felt really uncomfortable. Then I asked them politely as we moved up the line to give me a bit of space. They looked at me and said with attitude “why don’t you move up the line”. I was surprised and said that I am. They then said quite viciously “good” and proceeded to stand right behind me. I felt really insecure and a bit attacked because they were standing right behind me and now doing it on purpose. I am never using an organisation that employs these type of people. She had no regard to social distancing in a time of a pandemic and knew that I was uncomfortable and continued making me uncomfortable on purpose. I basically went as fast as I could through the checkout and ran out of there. I was in the car trying to de-stress and found out they were parked right next to me so I took a photo of their car. It’s attached below.