House Call Doctor - After Hours Doctor Maryborough - Maryborough, Queensland

Lisa W.

Booked appointment - lady was lovely and easy booking gave me a time between 1 - 5hr waiting time

Attendance - Fail never showed up.

Tried to enquier on what was happening
Rang up 5 times and each time it timed out after the answering machine repeated to me each time brrrrr "hello and thank you for calling house call doctor, if this is call is for an emergency please hang up now and dial 000. All our opperators are currently on calls your call is important to us so please stay on hold and we will be with you shortly " brrrrr
(1 & 1/2hrs on hold) i am important as dirt on there shoe.

My child is 3yo and has respect for people so when he asked why did the doctor not show and why i had to disrupt his routine of medicine and bedtimw i tols him straight "there are good doctors and bad, these are bad ones honey"
I once would of recommend these people that was 2 years ago, before this service went down hill, very sad.

Robin S.

"For a doctor to your house in no time". "Weeknights, Weekends and Public Holidays".

Dialling 13 55 66 just after 9 am on a Saturday morning produced the recorded message that the office was closed and would reopen at 12 pm. Phoning back at 12.10 pm, I underwent the slow process (including two "bear with me"s ) of registering my request.

The background to my request is that my partner tripped and fell heavily and was admitted to hospital, where fractures to a bone in her neck, her nose and her knee were discovered. She now has a brace on her leg, which is to remain in place for six weeks and is therefore bed-ridden. After three days in Hervey Bay Hospital, she was transferred to PresCare Yaralla Transitional Care Centre, in Maryborough.

This morning, Saturday, she found that she still had an obstruction in her throat, which she had discovered yesterday. Obviously ascertaining that it was not just a case of phlegm, she told the duty nurse who said that he would fax her doctor in Maryborough. To our knowledge , this doctor does not do house calls, and we considered this to be a pointless exercise. We therefore decided to call the House Call Doctor, with me calling from my home on my partner's behalf.

The operator was given the address of PresCare Yaralla, Winston Noble Drive, Maryborough. She tried to insist on a street number but I did not have one (no number appeared on the sign outside the building) and I considered that the address supplied was adequate. I offered to supply the building name (Banksia House) and room number of my friend but was told that the doctor would obtain these details when he contacted my partner on her mobile (I supplied the number).

At around two pm the doctor phoned me (not my partner) saying that they were not able to service the request in Maryborough today, because of the volume of requests and that the situation was likely to remain unchanged tomorrow. The service is flagged as available in Maryborough, with a local address now appearing on the Internet. I doubt the veracity of the doctor's statement, as I had phoned only ten minutes after 12 pm and I did not have to wait. I suspect that the doctor chose to place this request in the "extremely low priority" category, discounting any possibility of throat cancer, for example, and perhaps putting it down to being a case of a silly old lady panicking about phlegm in her throat.

I contacted my friend who phoned the operator. I believe the latter wanted to ascertain the name of the building and room number but asked for the address. My partner, an 81-year-old lady still suffering from the effects of her fall, panicked at the question, as she knew only "Yeralla", as the establishment is known locally, having been confined to bed since her arrival. Without the "address", the operator said she could not proceed. There was no evidence of patient care or sympathy. I suggest that an operator with more flexibility of approach and a generally less rigid approach to her job would have been able to extract the information (room number and building number) which my partner knew. The word "address" was not helpful. There was no reason to cancel the visit on these grounds. I tried phoning after 2 pm but the message that the office was "closed until 12 pm" (presumably tomorrow, Sunday) was again in place. A heavy Saturday workload for this operator!

Our experience of the House Call Doctor Service has been totally negative on this occasion.

dannielle Y.

Rang them at 11 am
the doctor called at 12 45 pm to say he would call when he was on his way or to call if I had any other questions
I rang at 5 30 to find out what was happening with no answer
then again at 5 45 still no answer
I also messaged the doctor with no reply
So I call the call center and it was shut
it's now 6 15pm
Over 7 hours later
im not a happy mum
my 2 year old is still waiting and I cant contact anyone
very frustrated with this service right now

April L.

Can never get an appointment or they just never turn up. Either get more doctors or do your bloody job

Ross C.

They only answer phone after 6pm so rang at 6.11 and was told booked out sorry and the phone just drops out

Stephen F.

Very disappointing, needed a doctor for my wife. This service in Maryborough is closed.

Cyndy B.

Utterly Useless. They don't keep appointments and don't answer the phone.

Sans M.

I'll just leave it at pathetic service. Can't actually rate on the doctors service because they never turned up.