Prairie View - Newton, Kansas

Annie Marie

This place is horrible. What made it worse is how they claim to do what they do as a "Christian" organization.

I was stuck there for four days for a MEDICAL ISSUE, not a mental health one, yet they kept me anyway without cause. Then they neglected to tell me that my insurance wouldn't pay for it, so I received a huge bill. All I did the entire time was sit. There was no therapy and since I can't take meds, they tried manipulation via choosing a loved one as collateral for discharge. The staff and doctors were rude, ignorant, and callous.

Now that my faith has grown, I can see that this place is NOT true Christian. If it were, 1. The staff would have had compassion and treated people better, and 2. There would be no psychiatric treatment in the way the world treats those with mental health issues. If you call yourself a believer in Christ, do not support this facility by utilizing their services. Better, truly Christian facilities exist. Healing or effective help won't be found at this facility.
Bless you with true healing (without the cruelty).

Matt Mueller

Was here multiple times for psych and once for alcoholism. I am above middle class, have a degree, and just have bipolar disorder from genetics. The people complaining don’t know how good it is compared to other facilities. The place is clean, the food is great, and the staff is amazing. Please remember the people reviewing this place have issues and can be handful. Most people who have problems at places like this, unless it is filthy, create their own problems.

Brenda

Dr Hon and Yahara are wonderful as well as the rest of the staff. I enjoyed my hospital stay here as much as one can, given the circumstances 10/10. Food is also not bad and can confirm they’re working on renovations

Mimi

Jerked a suicidal loved one around for 2.5 weeks, promising availability the next day and the next day and the next day. Giving someone in crisis hope for 2.5 weeks with no follow through is bad enough. Then they didn't clarify prior to admittance that visitation was by appointment only. Nor did they bother to tell this loved one they needed to set up some code to give would-be visitors to tell the desk so they can schedule a visit 24 hrs in advance. (WORSE, patient signed a medical release form for me so that all of this nonsense COULD have been bypassed if staff knew what they were doing and kept track of documents they have for the 10 patients they have per wing) And you can't even reach your loved one to inform them of this problem without this code they require, so you'll be sitting up there alone and no idea why until you get your 15 minute a day call to the outside. Its like a prison almost! They're effectively isolating sick people from their loved ones and making visiting a nightmare because they can't get organized. Staff was rude on the phone to both of us besides, which is the part that led to a bad review. Disorganized, fine. Things happen. Rude not fine. Especially not when dealing with something as stressful as a loved one in a mental health crisis. Used to be this was better than Good Shepherd but clearly not the case anymore. Go to Good Shepherd, its a shorter drive and cheaper. If you're gonna get sh*tty care and deal with rude, uncaring staff you don't need to drive to Newton for that!

Shai Hamilton

Waited months for an Appointment I had scheduled with this place, had to cancel do to being out of town. Told me on the phone while I was canceling that I could do the appointment over zoom, and then turned back around and said my insurance wouldn’t cover the appointment over zoom while I was in Oklahoma for the week. Which made absolutely no sense. So, Waited a few MORE months, for them to inform me my appointment isn’t in their system. But, if I would like to make another one I can be seen in three more months!! No organization, and they run people around in circles. Needless to say, these people definitely need someone else making appointments.Terrible staff

Crystal WellsMcClelland

This is the only place I've ever known to turn someone away because they feel more comfortable sitting to them and because they live in Rice County. That's so won't and rude of you. Your not supposed to turn PEOPLE AWAY!

Adolfo Menudea

Would not suggest this place unless you want to come out all doped up on pills they pop you and the rude staff acting like pure nazis to their patients upon help or other issues that they refuse to do. I’d never recommend prairy view even to a dying person if recommended a high level of quality care but you won’t see at this garbage.

Brianna Williams

This place is absolutely horrible. It doesn't matter to them if you have been taking a high dosage of medication for days or years. If you miss one appointment they will refuse to refill it for you and force you to be absolutely miserable until you can get in with the psychiatrist again (no matter if you beg them on the phone or not because you know how horrible the withdrawals are). I am in the middle of a full blown crisis because of this and I can't see my doctor until Friday. It has been 4 days without my medication and I am at my breaking point. This place has no care or regard for any of their patients and only want your money. After Friday, I will be switching to a different mental health company, even though I have been loyal to Prairie View for years and years. Do NOT take your kids or family here unless you want them to suffer!