Mater Hospital - Wollstonecraft, New South Wales

Ula Holding

Extremely happy with the care I received at the Mater after spinal surgery.
I spent 4 days at the hospital. The nurses in Hurcheson ward and worth their weight in gold. They were attentive and very caring, checked in on me even when not needed.
Meals were great as well for "hospital food" except for coffee!!!... but thank goodness for the cafe downstairs.

M L

I had a fantastic experience at the Mater Hospital. I stayed 2 nights after my thyroid surgery. From admission to discharge, the service was first rate. The staff were very friendly, caring and responsive. The room was good. The food was also above average for hospital food. But mainly, the friendly staff and nurses made the experience very pleasant. Thanks

Helen Dunn

My grateful thanks to the staff at the MRI imaging centre for their care and professonalism at a stressful time. The reception staff were kind and helpful and did much to ease our nervousness. The technical personnel were exceptional, kind and supportive. Thank you again to all at this centre.

Carol C

Just had my second baby at Mater last week. Thank you the amazing midwives team, especially Polly for bringing my baby girl safe into this world, and for your professionalism and care. I didn’t get to see you again after delivery and thank you properly. THANK YOU SO MUCH ❤️

And also Sara for your wonderful afterbirth care!

Mater is so lucky to have you!

Chih Chia Yu

My partner and I had an amazing stay at the Mater. The maternity team was so supportive and caring. We didn’t want to leave at the end of our stay 🙁 We will definitely come back to have our next baby!

Boone Tay

Amazing service from midwives, especially Effat who showed my wife how to efficiently feed our newborn daughter as it had been difficult in the first 2 days. The midwives definitely go above and beyond in providing service to the mum, baby and even husband (helping husband with caring for the baby).

The views are amazing too.

Elliot James

Please do consider another hospital. Horrible experience for knee surgery last year, as others have said a couple staff/nurses were lovely, especially Mohammed i think his name was, but others showed very little compassion or care at all. One nurse was generally rude and lacking in compassion, her name has been mentioned in another review so wont mention here. For a private hospital the service was awful, way worse than RPA.

Physiotherapist was delayed by over an hour so wasn't allowed to go toilet and made to pee sitting down in my bed in a bag, but a nurse surely could have assisted with a wheel chair, which was suggested by one nurse but the aforementioned nurse shot that down, but when the physio arrived later i was suddenly allowed to stand up and walk myself without a wheelchair.

Other stressful situations happened as well and was made to feel silly multiple times, one for not being told that i should learn to meditate to after waking up with extremely high blood pressure and intense pain, having to more than once state that my pain level really was 9/10 and finally given more analgesia, and another for not bringing crutches despite not being told to beforehand and thinking a $15k+ surgery would provide some crutches that i eventually had to buy, which i was fine with, but it was made to be a huge issue at first until i myself had to suggest that i could just buy them there. It should be mentioned RPA gives free crutches, not that that is the fault of the post-op staff at Mater, rather the administrators.

Lip was very swollen and slightly cut post surgery as well, and when hours later i finally found out, aforementioned nurse insisted that i had been told about it despite the opposite being true, until finally a lovely older female nurse came and explained the situation, which was a mistake by the anaesthesiologist who didn't apologise or send someone to do it either.

Further, no one informed my sister who had been waiting outside for 8 hours about my state, despite telling her they would text her when i was done with my surgery which was 4 hours before the time i eventually had to send a message myself, despite not actually being allowed to be on my phone in the post surgery area. She was worried sick.

There were other situations as well, all of which would have been fine if some compassion would have been shown for someone in a lot of discomfort and distress post surgery, and barely having slept or eaten in 21+ hours.

Gave the hospital a 3 star review on their patient feedback form which i felt was generous enough, but someone called me with no pre-warning and was clearly annoyed at my rating, and started countering me at my points, making them seem insignificant, which led to me just not saying anything more and she hung up annoyed, not saying thank you for the feedback or anything.

If anyone can be bothered to read this too-long review, i would not recommend this place at all, the "non profit" slogan seems inappropriate as well.

Taryn Kerr

After my surgery a year ago the male nurse in recovery said to me, I never want to see you back here again, anywhere else but here. I had just woken up post op. His name was Tony..I had done nothing wrong.
My wound was not draining during my stay.
My face filled with blood and fluid and became infected
I repeatedly told the nurses the drain was not working. No one informed the doctor or did anything about it, I was helpless..
On discharge the nurse suggested I attend an emergency hospital near my home on the Central Coast because my face was swollen and red and obviously infected. I had to go onto antibiotics after discharge from hospital. But the hospital did nothing.. was bullied by Celene a nurse... I was on 3 hourly observations but she was at me all night, waking me 2 hourly and loudly observing the other patient in the room. By morning I was beside myself with exhaustion..Celine got aggressive with me and said, your in a hospital where did you think you were?
I.pointed out to her that my obs were 3 hourly but she woke me 2 hourly for no reason and was aggressive. She was so rude and disrespectful. I just wanted a little more sleep but at 6am she was rude and verbally attacking me. But no help for the lack of drainage Celene, just bully the patient. There is no privacy, it's cramped and uncomfortable, the staff are just abusive and do not do their job. Never again

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