Rose
1/5
THIS DOCTOR SHOULD CLOSE HER BOOKS!
Allowing patients to wait approximately two months for an appointment is simply thoughtless and careless, not to mention the implications this may have to one's health. She clearly does not have the time to see all of her patients in a reasonable amount of time, let alone take on new ones.
I found Dr Eliza Malkoun to be very nice and polite, that is, until I didn't use a script or two that she'd prescribed, as well as a few referrals. I paid for the time I had with her; hence it shouldn't be begrudged if I decide to not go ahead with any referrals or scripts I'm given, especially when I feel I wasn't given the safest option (as occurred in the case of HRT).
Whilst leaving following one of my appointments, I said the weather was nice - it was winter - only to be sternly told: "It's not a good thing." While it may indicate some unpleasant goings on in regard to global warming, I felt we could nevertheless enjoy what was.
I feel my concerns about radiation in scans was judged. When I asked her about the cost of a scan, she basically told me she didn't deal with those things - this, just after she provided information about the fee for another.
Unfortunately, too many doctors have too much ego, and not enough of the human factor. Dr Eliza Malkoun seemed quite blunt and uncaring when she phoned to deliver unpleasant news. News which turned out to be inaccurate. Based on the findings of an MRI, she incorrectly spoke of my having something I very well may not have, as it was stated in the report, that something MAY be present, not that it WAS, as she had indicated.
At least two of the receptionists at this practice have exhibited a rude, unsympathetic disposition also. One receptionist I often dealt with, asked me aggressively who she was speaking to, when I had phoned to say I may be a few minutes late. I didn't appreciate being spoken to as though I did something wrong. I did tell her my appointment time, so if she cared to look at the scheduled appointments, she would have seen who she was likely to be speaking to. How about politely asking "What time was your appointment?"
Many doctors, understandably, want to control your choices in the decisions you make in regard to treatment etc. I totally get the well-meaning behind this. However, I think it's wrong and intolerable when they begin to have a negative attitude towards you due to you not doing as they suggest. Ironically when I sought her opinion on which doctor in a group of particular specialists would be good to see, she wanted me to choose.
In my last and most recent dealings with this practice, I was contacted to have my appointment rescheduled. I was offered an earlier one. However, I did not have the funds to cover this appointment. The next option was to wait another two weeks for another one. Funnily my original appointment was confirmed via email on the same day a change of appointment time was sought.
She was stumped by a leg deformity that I had shown her, that has since been quickly identified by another doctor as caused by muscle/fat distribution when I attended the hospital for a concerning matter. Sadly, I waited for weeks to see her following having a potential mini stroke, on two separate occasions, as she didn't have an available appointment sooner. Subsequent to the second incident (wrist drop), I did make an appointment with this medical practice, even though it was in weeks to come. This appointment didn't go ahead as there was an apparent need to change the timing of it. The secretary informed me - on calling, that there were only the appointments online that were offered. I wasn't asked if the issue was of a serious nature.
This practice appears to be mostly profit-focused, with minimal concessions for aged, but not disabled pensioners.
What a disappointment most of my dealings with Dr Malkoun have been. I had had high hopes of having chosen a caring doctor, that was top of their craft, as well as one that was respectful of their patients' choices (I feel I was judged for my preferences.)
