Stove Doctor Australia Pty Limited - Kings Park, New South Wales

Address: 13/24 Garling Rd, Kings Park NSW 2148, Australia.
Phone: 296215440.
Website: stovedoc.com.au.
Specialties: Appliance repair service, Appliance store, Repairs.
Other points of interest: Wheelchair-accessible car park, Repair services.
Opinions: This company has 25 reviews on Google My Business.
Average opinion: 2.8/5.

Location of Stove Doctor Australia Pty Limited

296215440

Stove Doctor Australia Pty Limited is a well-known company located in Kings Park, New South Wales, Australia. The company's address is 13/24 Garling Rd, Kings Park NSW 214

Reviews of Stove Doctor Australia Pty Limited

Stove Doctor Australia Pty Limited - Kings Park, New South Wales

Glen Bishop

1/5

Call the Stove Doctor about my gas oven not working and arranged for them to come on Thursday but he arrived on Wednesday then when the servicemen finally arrived at the correct day and Time.The first thing he did was looked at the oven and said is this electric this guy had no idea absolutely he stood there for around about 20 minutes totally mystified at what to do and started talking on his mobile in his Indian language to someone on the phone, no word I heard him say about Westinghouse to the person on the phone, finally he said he could fix it but did not have the parts and wanted to charge me $135 I protested but in the end I had to pay them, never again will I use stove doctor absolutely hopeless. Got All Appliances Service Repairs. Steve was fantastic. he knew what he was doing in and out within half an hour completely changed the motherboard in the oven great service.

Duane Taylor

1/5

Had these guys attend for a faulty dishwasher in early December 2022. Was told part would take 2 days to arrive. Never heard back until I was told they were closed until 9th January 2023. Again never contacted to organise repair. When an appointment was made, they would not give a time and when I finally had a window of time had to take time off work to ensure I would be here. Never showed up having to reschedule time to following week. Advised day before part had been lost and had to be reordered. It's now been another week and still no set time scheduled for the repair. Very poor customer service for a job that should've taken less than a week to complete.

Michael Quinnell

1/5

Called a week ago and after waiting took the “call you back - you won’t lose your place in the queue” option. They called back over two hours later!
Asked to speak to a tech to see if a cooktop problem is likely to be serviceable or not. Operator agreed it better to assess likelihood of repair/adjustment by phone before booking a call-out by busy service people. Left details of brand, model number, age of unit and description of problem (burners igniting but failing to keep running - adjustment or replacement of parts or whole appliance?).
A week later there was no response.
When they finally got back, they said parts were unavailable and I should replace the whole thing. When I looked on the website for the manufacturer, I found a service link. A phone call revealed that parts ARE available and the service guy who called around replaced a couple of minor parts at minimal cost and it is working perfectly many months later.

Kym Pottinger

4/5

These guys were great. After being given the run around by another company, we turned to Stove Doctor for assistance in replacing our kitchen appliances (oven, cook top and rangehood). I sent a few photos of the existing ones and they very quickly got back to me with quotes for suitable appliances in our price range. Once we made our selection, it was only a few days before they had everything ordered in and ready to be installed. They communicated with us every step along the way and the whole process went very smoothly.

Melanie Poole

5/5

I'm a property manager in South West Sydney and I have been using Stove Doctor to service my rental properties for years and recently at my own home. They are great communicators, very well priced and offer a quality service with a big range of products. My landlords love that they give option when quoting for replacements and realistic, honest feedback when something isn't worth repairing. Thanks for looking after us at Daystar for so many years and many years to come!

Peng Lam

1/5

Stove doctor was used by my agent to fixed an igniting issue with the stove. They have these exuberant fixed prices on everything. 300 minimum for stoves. Then 400 minimum for Plumbing fixes. (400 to tighten a loose tap). The worse of the lot is 150 to check the oven light. Yes you read right. They wanted at least $150 to change a globe in the over while there to fix the igniter which was probably 100 to much. These guys might be good to direct customers but they sure know how to gauge landlords with little time to fuss over. I gave them the wide birth. Had someone do the lot for $195.

Ashley Young

1/5

It should be illegal to be that bad at your job. 5 visits to attempt to fix a dishwasher, the first to assess and the second to return with part,
that’s what I was told, but you guys took 5 visits, with each visit asking me what the problem was, on the forth visit with a fourth team to attempt it to fix it, they stood in the kitchen like confused cavemen who just had just discovered fire, completely clueless on what they were doing, thankfully they came to the conclusion they needed to take the dishwasher with them to the workshop to repair it.
To my surprise I received a message a few hours later telling me it was fixed and would be reinstalled the next day. To be honest I wasn’t surprised to get home and discover you reinstalled the dishwasher still broken. You should be embarrassed to call yourself a business. I truely wish you utter failure in all your future endeavours.

robert king

5/5

Had to get the dryer replaced in my investment property. They came out free and diagnosed the issue. They supplied an option to repair or replace with all costs very transparent. I decided to replace and the cost included everything (supply, install, disposal of old)