134100 Hello Home Doctor - Brisbane South - Algester, Queensland

Kinesha ?. T.

I requested for an at home visit about a week ago and had it changed to a telehealth. I've been having issues in regards to my pregnancy and honestly I didn't understand why the doctor requested I do things for myself to show him how bad I was and then told me to go to hospital in the end. Absolutely useless.

Amy L.

It's my first time using this service and Dr Clifford Ganga came to see me. He was very kind, polite and understanding. I felt very comfortable seeing him and am very happy with this service based on this experience. Yes I had to wait, but that is understandable considering I didn't need to leave the comfort of my home with both my baby and me being sick late at night.

Marie N.

I hope this review might help someone else avoid the experience my 90 year old parents had recently. After persuading them to call for an after hours doctor for mum, they were told at 8:30pm a doctor would be there within 4 hours. They waited until 1:30am before calling them again to be told the doctor had cancelled. NO notice. NO advice. NO follow up. NO apology. Disgusting service. Mum was admitted to hospital 3 days later. A doctor advising her to do that 3 days earlier would have saved a lot of worry and trauma which is what we had hoped for.

Zoe

Our appointment was changed to Telehealth over text. Having read all the reviews I doubt if there are actually any home visit doctors on the books at all. Telehealth is not helpful for a suspected perforated eardrum.

Skye

Don’t ever use this service. I called at 8 am for an appointment for my one year old who is extremely ill. They said a doctor would be out in 4 hours. I waited and waited and called around 2 they said the doctor was still in the area and would call around 3pm… nothing. They called at 5.40 pm hoping to cancel and asking if I still need a doctor. I confirmed that I did. Well now it’s 7.30 pm!

We called to see if he is still coming, they said the doctor was in an accident which I find it hard to believe. We then said it was disappointing being such poor service. They then lied and said someone had called at 7pm which is 100% a lie as there is no missed call on my phone and I’ve had my phone glued to me all day. There is no more doctor available and they wern’t going to notify us that no one was coming.

I wish we’d just saved our time and stress and gone to the hospital earlier. Such an unprofessional terrible service. 12 hours wait and no doctor so we are back at square one on a Sunday evening and having to go to emergency so late now. As we are left with no other choice.

Carly F.

The doctor that came to assess my child were amazing. They were kind and caring and took their time assessing the situation. I am thankful to have this service available and to not have had to go sit in ED all night. Our Dr arrived within 2 hours of the possible 4 hour time frame. We got to wait in the comfort of our own home and it was much quicker than going to the hospital. Thank you!

Michael

Very poor experience.

Requested home visit doctor for our infant child, advised if unavailable it would change to Telehealth which I could cancel.

Changed to Telehealth and I cancelled, doctor still rang, advised him this wasn’t what I asked for and I cancelled and not to charge my Medicare card, he hung up on me. For someone with so much training obviously didn’t learn how to be professional in his job 👍🏻

Kerri A.

*WARNING* they are just a scam to get the booking and bill Medicare - promised us a home visit then 4 hours later changed to Telehealth which is useless when needing to be seen (and pharmacies are now shut)
This has happened so often to myself and others I know! Don’t waste your time with this dodgy service. I am reporting them to Medicare and APHRA.